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Frequently Asked Questions

Question 1

My home has structural problems. I’d like an inspection and a quote. What do I need to do for this to happen?


  • Give us a call on 1300 854 115 or get in touch using our contact form

  • Your inspection request will be received by our receptionist who will pass it onto our project coordination team

  • Our project coordination team will liaise with our structural engineers to find out their earliest availability

  • Our team will be in touch to make sure their availability is the same as yours so we can visit for an inspection


Question 2

What happens when your structural engineers arrive at my home?


  • When our engineer arrives at your home, they’ll be looking for the source of your home’s structural challenges

  • Our engineer will diagnose the source of your home’s problems so they can be permanently repaired

  • After the inspection, our engineer will explain the problems in detail to you and give you an explanation of what the solutions will be


Question 3

How much will an inspection and quote cost?


  • Majority of companies in our industry charge between $500 and $2000 dollars

  • At Buildfix, inspections are complimentary

  • The extensive experience of our expert team of structural engineers and technicians allow them to work efficiently and precisely

  • We inspect and create quotes for FREE


Question 4

How long does it take to get a quote?


  • We’re extremely experienced and confident in what we do

  • Because of this, we’ll let you know how much your fixes will cost -- on the spot

  • We’ll also be able to tell you how long the structural problems of your home will take to fix

  • After a thorough inspection, putting a quote together will take no more than 5 minutes, on-site

  • We’ll send you a formal written quotation via email within five business days of visiting your home, along with computer-generated drawings detailing our proposed solution.


Question 4

I’m happy with the quote and proposed solution. What next?


  • In the formal quotation, a “book my job” link is included as part of the email

  • To confirm that you want to go ahead with the job, all you need to do is click that link

  • You’ll be taken to an online form in our customer portal and will be asked few questions

  • It will take no more than two minutes to fill in

  • After you’ve submitted the form back to us, our project coordination team will be in touch with a proposed date and time for our technicians to visit your home.


Question 5

How long will it take to repair my home and how much will it cost?


  • Our fully licensed technician's and qualified structural engineers can get into your home, complete repairs within a day

  • Structural repairs typically only cost between $2K to $10K

  • By employing the latest technology and techniques, we work more efficiently than most building companies

  • This is also why you get outstanding service for a much lower price.


Question 6

What happens after the structural problems of my home are repaired?


  • We’ll forward you a thorough report of everything that our teams found and repaired for your records

  • Our processes will be explained as well as what was achieved during the repairs

  • We will also forward along with your report, your 10-year guarantee certificate and the final invoice for completion of work


Question 7

How do I pay and how long do I have?


  • We’re flexible in what we accept and take many forms of payment

    • PayPal

    • Debit card

    • Credit card

    • Bank cheque

    • Direct bank transfer

  • After you’ve received your invoice, you have up to 5 business days to pay the full amount.



Question 8

Will my inspection and quote still be complimentary if I live in a rural area?


  • This will depend on where you are located in relation to the Sydney, Newcastle, Wollongong, Brisbane, Gold Coast or Canberra metropolitan areas

  • We understand that you want your home fixed quickly so if you live more than 2 hours drive outside of these areas we will need your help to expedite the structural repair process

  • When you get in touch with us we may give you information to help us make a preliminary inspection by remote

  • We’ll also ask a lot of questions in which you’ll also have an opportunity to provide photos of the structural issues

  • Off the information you provide, we can email you a formal quote as well as the structural repair details

  • In the case your home’s structural challenges are more complex, we’ll arrange a visit to inspect, however, there may be a small fee attached to this

Call Buildfix on 1300 854 115 or book a FREE inspection today.

Head Office:

259 Darling Street, Balmain NSW 2041

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Copyright © 2019 Buildfix Group Pty Ltd. All rights reserved. QBCC Builders Licence No. 15114268. Contractors Licence No. 294990c. ABN 90 169 195 411

*Locations throughout NSW, ACT & southern QLD.

The Experts in
Structural Repair